• Done For You

    WhatsApp Chatbot

    Engage with billions of potential prospects on the most widely-used messaging app - WhatsApp

  • The Fastest Way To Create a WhatsApp Chatbot

    And automate up to 80% of your business queries.

  • Scale Up Engagement Rate

    Interact with your customers on the platform they most frequently use, thereby driving up your engagement rate.

  • Convert More Leads

    With an average open rate of 98%, a text message on WhatsApp is more likely to convert your leads than any other platform.

  • Send Personalized Notifications

    Send targeted notifications such as delivery updates, booking reminders, invoices, order confirmations and other such important updates.

  • Send Contextual Response, Automatically

    With WhatsApp chatbot integration, you can send instant response to your customers' queries automatically, at any given time of the day.

  • Upgrade Your Customer Service

    Rich media, instant response, 24*7 uptime and a very intuitive interface - all take your customer service to the next level and help you retain customers.

  • Chat with our WhatsApp Business Chatbot by sending a message on


  • WhatsApp - An opportunity for your business!

  • Use-Cases

    Customer Support

    Make customer support effortlessly easy for both your customers and your team, using WhatsApp chatbot. Solve your customers’ FAQs instantly, round the clock. Seamlessly switch over from the bot to a human for complex queries.


    Shorten your sales cycle. Interact only with pre-qualified leads. Proactively engage with prospects and hot leads. Cross sell and upsell your existing customers. All with WhatsApp business chatbot.


    Enjoy higher engagement rate and better brand recognition by reaching out to your audience on a platform they already use. Generate hot leads directly from your marketing campaigns.

  • How It Works

    Ready to get started? Get your own WhatsApp Business chatbot up and running with Chatbot Malaysia to reap the benefits of WhatsApp marketing!


    WhatsApp Number

    If you don't yet have your number connected to WhatsApp API, we will assist you in connecting it or recommending the most ideal provider.


    Requirements Sync

    Our conversation design experts carefully review your requirements and prepare a detailed overview of the bot and requirements.


    Design & Develop

    The design team designs the most intuitive conversation flow and passes it onto our dev team for development.


    Deploy & Iterate

    We deploy the chatbot to your dedicated WhatsApp number and keep iterating the conversations based on the responses.

  • Trusted by Hundreds Nationwide!

  • Chat with our WhatsApp Business Chatbot by sending a message on


  • FAQs

    What is a chatbot?

    Chatbots are computer programs, more like virtual companions, that communicate with us through text messages, using artificial intelligence. Chatbots are integrated with websites or messaging apps to help businesses automate their regular tasks.

    What is a WhatsApp API?

    WhatsApp API allows your business to connect with users from all around the world on WhatsApp in a secured and reliable manner. As Whatsapp API is now available for businesses, it allows you to integrate Whatsapp into your internal business software or platform.

    Why do I need a WhatsApp API?

    For small and medium businesses, while your team would be able to communicate with your users, manage their inquiries and create a business broadcast via WhatsApp Business, it could be challenging to keep track of all of the information you’ve received due to the high volume of messages received from multiple users.


    If you are experiencing challenges in collecting and storing all of the necessary contacts and information on WhatsApp, integrating the WhatsApp API into your website or internal platform allows you to send unlimited messages and replies to customers to ensure effective customer support. And, the integration also allows you to build a WhatsApp chatbot.

    Could I apply for a WhatsApp API account for my business?

    WhatsApp API accounts are only available through WhatsApp partners. Currently, there are only 60 official WhatsApp API providers in the world. Some of them include Twilio, MessageBird and Zendesk. Therefore, you could only obtain a WhatsApp API account by purchasing a plan from one of these providers.

    How could Chatbot Malaysia help me in obtaining a WhatsApp API account?

    Chatbot Malaysia is partnered with an official WhatsApp API account reseller. It enables us to help you connect your business to the most widely used messaging app via the official WhatsApp API. By interacting with your customers on their preferred channel, you can establish a connection with customers effectively.

    Could I start sending messages to my users once I have a WhatsApp API account?

    While the WhatsApp API allows you to integrate your internal platform into WhatsApp to reach your users, you would require a platform to be integrated. Chatbot Malaysia has launched a multi-channel messaging platform, YesHello.


    YesHello allows you to integrate most of the most well known messaging apps including Facebook Messenger, Webchat, Line, Telegram and more in addition to WhatsApp.

    After connecting to a platform, when could I start sending messages to the users?

    As soon as after your users provide consent by:

    1. Sending the first message to your WhatsApp Business account or
    2. Agreeing to opt in

    After a user sends the first message, you would have a 24-hours time frame to respond to their queries for free without restrictions. If you were to respond to the user after the 24-hours time frame, you would need template messaging to respond to the user and you would be charged an amount of fee for each template message.

    What is a template message?

    Template message is a predefined message approved by WhatsApp in which you can send out to your users before they send a message or after the 24-hours time frame.

    The pricing of each template message, charged by WhatsApp, varies depending on the region you send these messages.

    I have a small customer support team who is managing all of the customer inquiries. How could I automate my customer support?

    Chatbot Malaysia is currently one of the leading chatbot builders in Malaysia. Our expertise has allowed us to build chatbots for sales, customer support and marketing teams around Malaysia in websites and Facebook Messenger. We have now launched WhatsApp chatbot to offer an automated solution to businesses which manage their sales, marketing and customer support on WhatsApp.


    You could chat with our very own WhatsApp chatbot, Amy by clicking here.

  • What is the difference between a chatbot and a live chat?

    Here are the differences between the two:

  • Chat with our WhatsApp Business Chatbot by sending a message on


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Terms of Use
Please read these Terms of Use carefully before using our services. By using this website and the RunBot app, you are agreeing to comply with these Terms of Use and our Privacy Policy. If you do not agree with all of these Terms of Use and the Privacy Policy, do not use RunBot.

These Terms of Use, and your use of our website, are governed by the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts of Malaysia.

We reserve the right to modify or discontinue all or any part of RunBot, either temporarily or permanently.

RunBot does not provide medical advice

The information provided by RunBot is intended for educational and informational purposes only. It is not intended to suggest or recommend a course of treatment or replace personal consultation with a qualified healthcare professional. It is also not intended to be comprehensive, nor to constitute a substitute for a diagnosis and treatment by an appropriate health professional.
The onboarding form, conversations, and questionnaires in RunBot are intended solely for providing fitness advice and information, and are not designed to provide a diagnosis.

You should always obtain professional or medical advice, appropriate to your own circumstances, with any questions you may have regarding a health or medical condition. Never avoid or delay obtaining advice from your doctor or other qualified health provider due to something you read on the website or received from RunBot.

Children’s policy

Our services are not directed to persons under 13. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at contact@RunBot.cc. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal identifiable Information, we will delete such information from our files.

Intellectual property rights

This website and the RunBot app contain a range of content such as articles, images, logos, and description of services. There may be intellectual property rights in this content. Unless otherwise indicated, RunBot owns the copyright and other intellectual property rights in the content of this website or has the right to use it in this context.RunBot is a registered trademark which is owned by RunBot. You must not use this trademark without our prior written permission. You can browse or print the content of this website for non-commercial and personal uses, but you will need our prior written consent if you want to use it for any other purpose.


Your use of this website and the RunBot app, and your reliance on their content, is entirely at your own risk. We will try to keep the content of this website and the RunBot app up-to-date, but there may be delays, errors or omissions that could affect its accuracy or currency. We may change the content of this website and the RunBot app at any time without notice.RunBot assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the website or the RunBot app.The website and its content are provided entirely “as is”.To the fullest extent permitted by law, RunBot disclaims all warranties, either expressed or implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose.

Without limiting the foregoing, RunBot makes no representations or warranties about the following:

• The accuracy, reliability, completeness, usefulness, adequacy, suitability, currentness, or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of the website and the RunBot app;
• The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the content contained on the website and the RunBot app;
• That the content is free from errors and omissions;
• That data flowing to and from the website or the RunBot app, regardless of the means, will not be delayed, interrupted or experience losses of data, or that files available for downloading from this website will be free of infection by viruses or other code with destructive properties.

In no event shall RunBot be liable for any damages (including, without limitation, incidental, special, consequential or punitive damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the website or the RunBot app, whether based on warranty, contract, tort, or any other legal theory, and whether or not RunBot is advised of the possibility of such damages.

If, despite the previous two paragraphs, a court says that we are liable to you, that liability will be limited, at our election, to either re-supplying the affected service or content to you or refunding what you have paid us for it which liability shall not to exceed RM1000. eHub is not liable for any personal injury, including death, caused by your use or misuse of the website or the RunBot app. Any claims arising in connection with your use of the website or the RunBot app must be brought within one (1) year of the date such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.


You agree to defend, indemnify and hold harmless RunBot and its affiliates, licensors and suppliers, and their directors, officers, members, owners, employees, agents and contractors from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

Third party links

Our website and the RunBot app may contain links to other sites over which we have no control. Those links are provided for your convenience only, and we are not responsible for their use, effect or content.

We make no representations or warranties as to, and accept no responsibility for, the content or accuracy of information on those sites, nor do we endorse any information, opinions, goods or services referred to on them. We are not responsible or liable for any loss or damage arising from or in connection with your use of any other site.

Responsibility for login information

In addition to the other restrictions in these Terms of Use, you agree not to access (or attempt to access) the RunBot app by any means other than through the login information provided to you. As used in these Terms of Use, your login information consists the username and password that you register. You agree not to share your login information with others or otherwise disclose your login information to unauthorised third parties for any purpose whatsoever. If you knowingly share your login information with another person who is not authorised to use the RunBot app, your access to the RunBot app may be suspended or terminated, but we have no obligation to determine if this has occurred or to take further action if it has. You agree to immediately notify us of any unauthorised use of your login information or any other breach of security that you are aware of.

You may not circumvent or bypass any technological protection measures in or relating to this website or the RunBot app, or disassemble, decompile or reverse engineer any software or other aspect of this website or the RunBot app. You may not use the website or the RunBot app for any unauthorised way that could interfere with anyone else's use of them, or gain access to any service, data, account or network. You may not enable access to the RunBot app by unauthorised third party applications.

You may not resell, sublicense, transfer, assign or distribute any material relating to; or modify or make derivative works based on; or mirror this website or the RunBot app on any other server or internet enabled device.

Consequences of breach of Terms of Use

If you do not comply with these Terms of Use we may immediately suspend or terminate all or any part of your access to the RunBot app; or temporarily or permanently remove your data relating to the RunBot app.

Complete agreement

These Terms of Use and the Privacy Policy are the entire agreement between you and RunBot with respect to the use of this website and the RunBot app and privacy of your information and they supersede and take precedence over any prior agreements, understandings or representations not incorporated into these Terms of Use or the Privacy Policy.

Changes to the Terms of Use

The Terms of Use may be updated from time to time for any reason; each version will apply to information collected while it was in place. We will notify you of any material changes to our Terms of Use by posting the new Terms of Use on our website. You are advised to consult this page regularly for any changes. The Terms of Use are effective as of 10 October, 2017.
Privacy Policy
Narrative Consulting PLT operates the www.narrative.chat website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.narrative.chat , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.