"Holy cow, our click-through rate is 47%+ on these...."
We couldn't believe what we were seeing from our first tests with chat bots.
On our email list of over 5,000 people, we see click-through rates of only 1% to 6% at most.
Now that we are using Messenger bots, we're seeing click through rates of 47%+.
We started teaching this to some of our loyal students in our private group, and almost overnight they were getting offers of RM2,000+ to build other people chat bots!
...Larger companies, mostly based in Singapore, charge SG$100,000+ to build bots for bigger corporations.
This is when I knew something had shifted in the internet landscape....
After I left college, three other partners and I built and grew an investment consulting company that did over RM100 million in sales, and then built Bayu.my into the most respected corporate training company in Malaysia where I help over 10,000 participants learn from people like Dato Fazley, Nazril Idrus, Bon Zainal, Aishah Sinclair, Ras Adiba Radzi, Jeevan Sahadevan, & Najib Hamid (Founder of Serai Group).
For years I invited successful entrepreneurs and experts, and they kept telling me how email marketing is one of the most effective thing they do.
But the more I talk to them in private, the more they're admitting that it's getting harder to collect email addresses and build an audience, and harder to get people to open emails and even harder to get real sales from email.
Have you noticed that, too?
I've seen the same thing with our marketing emails.
I realized it's because of the two problems with email marketing...
1. Too much email
Email = Saturated channel
I asked my wife to send me a screenshot showing how much unread emails she has. This inbox image is pretty typical.
Every marketer is hitting people's inboxes. So when you send your message, you have to compete with every freakin' email in there.
It's an endless box of stress.
2. People LOVE using messaging apps more than email
It's where we connect with our closest friends and family
I realized that even when I talk to my team about the marketing emails we plan to send our followers, I use messaging apps to communicate with them.
People LOVE messaging apps.
They make sending messages so fast.
The responses you get are shorter and easier to read.
And they're just more fun.
Think about the last person you kissed or the person you do the most work with. Do you talk to them via email? Or do you use a messaging app?
So I tried an experiment…
If messaging apps are how people prefer to communicate, can I use those apps to reach my audience? Would they open and click what I send? Would they buy?
So I tested it. And what I saw blew my mind...
I got 90% open and click rates.
Who the hell is getting 90%+ open rates in email?! Pretty much no one, that's who. I thought maybe it was just my audience. Maybe they're just a little bit crazy or advanced or different. 😉
So I started talking to other people who are using messaging apps to communicate with their people, and they're saying it's not at all unusual-90% is high, but over 60% was not at all unusual.
It's not unheard of.
The engagement rates are so high because marketers haven't saturated this channel. And because it's so quick to check Facebook Messenger that people just open it up to see what's there.
Compare that with the average email open rate of about 20% and click rates of 2-5%, according to MailChimp.
“But Carliff, my email open rates don't suck THAT bad...”
If your email open and click rates are higher than MailChimp's average, that doesn't surprise me at all.
But are they 90%? Probably not.
So why aren't we trying to get a piece of this 90%? Why are we still living in email only?
Look, I'm not saying email is dead. If it's working for you, keep doing it. I'm saying that you also need to know about THIS, too, because the open rates and engagement are too good to ignore.
And I'm excited about this for another big reason...
Besides the killer open rates and conversions, this is the next big thing in marketing and sales.
Just like how email took over snail mail.
Right now, you can join me at the beginning of a movement, BEFORE your competition jumps on the bandwagon and saturates the market.
For me and my team, there's no going back. The opportunity in marketing with messaging is too big to ignore.
And not only does this get results...it's freaking fun to run these Messenger campaigns! It's magical to see what happens when you create a sequence, run it, and start hundreds of conversations with potential customers!
I want to show you how to do this, too.
To do that, I'm introducing Chatbot Agency - How to start a business building chatbots.
Chatbot Agency is a 5-day course that will teach you everything you need to know to create a successful marketing campaign with Messenger.
Chatbot Agency Includes:
Day 1: How to build your bot
If you can use MailChimp, you have the technical skills to do this
Even if you don't know how to code, I'll show you how to setup your first campaign, add messages, drip it to your audience, and follow up. You'll be building your bot alongside me.
Day 2: How to write your chat bot script
that converts super high, and is designed to sell
In this module, I'll show you how to write short-form, persuasive copy...even if you've never written sales copy before.
Plus, you'll learn a tip we discovered for increasing click rates by 20% and how to create a funnel that leads to a sale.
Day 3: How to get people to opt-in
And get signups 4x to 8x cheaper/faster
I've seen a lot of people who build great bots...but no one signed up. So then they think bots are a waste of time, when really, they screwed up. You can't expect someone to come to you and subscribe to your bot. You have to promote it. In this module, we'll show you how.
You'll learn how to do one-click subscription, how to automate it, how to incorporate your bot with your other marketing campaigns, and more.
Plus, I've created a custom flow that increases bot subscriptions even more. You'll get lifetime access and clear instructions on how to use this flow, exclusively available to Chatbot Agency students.
Day 4: How to get clients
exactlty like how i got my own first few clients
The secret is showing your potential clients just enough so that they understand how bots work and see how it'll deliver a clear ROI, but not so much that they get overwhelmed. We'll show you exactly how to do that, along with how to do a demo that closes the sale.
You'll also get a template you can use inside Pipedrive, a sales management app, to help you close sales and stay accountable.
Day 5: Advanced Optimization
We'll work directly with the group to improve everyone's bots and give personalized help when needed
This is where we go deeper into bots. I'll show you how to add more intelligence to your bot, how to combine different bots, how to mix bot platforms, how to get tracking data, how to collect payment, and more.
And, I've also put together a special bonus package:
Bonus 1: A listing as one of my certified Messenger campaign consultants.
When a business comes to me and wants one of these campaigns, I'll refer them to the certified people in that directory.
Bonus 2: Five group coaching call sessions after the course
I'm on these group calls, and will personally make sure your questions are answered. We've never let anyone leave the call without addressing their issue. We also bring in guest experts on these calls..
Bonus 3: A swipe-able campaign template you can use with your clients
You can make your course investment back when you use it with just one customer, but of course you can use it over and over again!
My promise to you is that if you do the work, at the end of this program you'll be creating Messenger campaigns that convert.
So we all know bots are awesome, they have a super high ROI, and right now is the best time in history to charge for them...
But what is the Chatbot Agency Course about?
Well, here is what the Chatbot Agency Course is about
Simple and Easy Training For Anybody:
simple step-by-step course structure
Chatbot Agency Course makes learning to make your first bot SO easy with a simple step-by-step course structure that makes perfect sense. Most students finish their first bot much sooner than they ever anticipated. I immediately remove all concern that building bots will be too complicated for you (even if you’re not a millenial). You won't have to read or write a single line of code!
Have Fun Marketing Again:
enjoy the process as a bot builder
Quickly learn all the basics and experience how making bots will be the most fun you’ve ever had in online marketing. You will enjoy the process as a bot builder instead of getting tangled up in tech problems.
No time wasting:
on point, fast, and actionable instruction
Eliminate the need to waste your time trying to figure it out by yourself or with other courses. Chatbot Agency Course is just no-nonsense, fast, and actionable instruction. I designed it to be highly systematic and thorough to ensure that you have no problems.
Sell To Clients So Confidently They Practically Beg To Work With You:
Lern exactly how to build & sell bots the right way
Come to fully understand what a bot can do and remove all doubt that you are able to make one yourself. This is a genuine guide that goes over and beyond to help you find success and shows you exactly how to build and sell bots the right way. You will learn exactly how to create a bot you can confidently present to a new client.
Quickly fill in the gaps to become considered as a credible expert:
Enjoy being ahead of the marketing curve.
Having too many opportunities will become a problem for you when you learn the chatbot framework and business model because you'll know how to build and tailor marketing bots to be used used in any niche.
Support From Myself And The Community:
Receive friendly, helpful support
Receive friendly, helpful support from myself and Chatbot Agency Course. Unlike some, I really care and want you to succeed in your marketing business, so you also get full community support via the Chatbot Agency Course Facebook group.
A Complete Training Package:
a simple, direct, and focused business in a box
Everything you need to really learn how to get a bot made and marketed. It’s basically a simple, direct, and focused business in a box for starting out or even seasoned marketers. This is a course that actually pays for itself if you do nothing more than what you learn inside. I even build a bot before your eyes as an example to remove any guess-work. All culminating in an optimal balance between bot building skills and the selling of bots as a service.
Straightforward Strategies For Client Acquisition:
no more failing and struggling
You will receive all of my experience, and more. That’s right, no more failing and struggling to find a clear and defined strategy for client acquisition. You will have everything you need to acquire your first client all laid out for you. I’ll help you stop struggling and wasting time trying to innovate by teaching you to emulate what is already working for me.
Fresh Knowledge, Nothing Regurgitated:
examples of my first hand experience as a bot maker
No repeat knowledge of what you already know, and no strategies that you can easily find on YouTube. Only examples of my first hand experience as a bot maker. This is the complete foundation for how to develop good chatbots and start an agency.
Q: I don't use Facebook or messaging personally, so how can this really work?
A: That's okay. Because other people DO use it. The Facebook Messenger app has more than 1.2 billion monthly active users (not downloads, *active* users), so you'll be reaching a huge market.
And think about it like this...
When email was a new thing, lots of people said, "I never use email. Why not pick up a phone?" Now pretty much everyone uses email on a daily basis. The companies that jumped into it quickly seemed crazy at first, but they were able to lock in subscribers fast.
Q: Why Does Facebook Want Businesses To Use Chat Bots?
A: Facebook is actively trying to get businesses to use chat bots because it keeps people on the Facebook platform. This means they WANT Messenger Bots to catch on!
It's actually CRITICAL to Facebook's business. They are running out of ad space on their main platforms and need a new place to serve ads, which they will eventually do with Messenger.
Feels good to know Facebook wants help you sell chat bots to businesses, right?
We're going to focus this course on reaching customers inside Facebook Messenger because Facebook is encouraging this. They want the Messenger app to replace email. Already 1.2 billion people use it every month.
Now they're encouraging companies to reach people via Messenger to increase the app's lock in.
That's why they worked with PayPal to send receipts via Messenger. And enabled TechCrunch to send their articles via Messenger. And why they keep trumpeting all the possible ways companies can use Messenger instead of email.
Q: Do chat bots annoy customers or do customers like them?
A: We've found that customers actually PREFER these messages over email in huge numbers, but only if they are written right.
Our Email Click Throughs: ~10% Our Chat Bot Click Throughs: 90% (that's INSANELY high for clicks)!!!
For one thing, the messages are shorter and easier to read than email. Also, it's a lot more interactive and fun, since you can add buttons, gifs, and more. And finally, readers can unsubscribe from anything in Facebook Messenger using one swipe.
Not only do we teach you best practices so you can avoid feeling spammy and intrusive, we'll show you how to create bots that people LOVE and even SHARE. We make sure we train people to use short messages and send only helpful content that customers want.
We're not in the business of spamming people, and never promote practices that would annoy customers.
Q: What exactly is inside this course? What can I do with it?
A: This course will show you everything you need know to create a Messenger marketing agency. You can use what you learn to use Messenger to promote your clients' products, or your own. This means you can either use this knowledge to make your own chat bots on your own websites/business, or charge others to make chat bots for them.
And there's also the special bonus package:
Basically, The Chatbot Agency Course will take you from never having built a bot to building one that converts like crazy, for yourself or for paying clients. (Or hey, why not both?!)
Q: How much support do I get through the course?
A: There are live face-to-face trainings, weekly live trainings with me, and recorded tutorials.
And because I want to do everything I can to make sure every Chatbot Agency Course student is successful, I'm offering a special guarantee...Take 14 days. If you do the work you start struggling, falling behind, or even if you just start wondering if this is really for you, let's chat. If it's not a problem I can help you solve, I'll give you a full refund.
We proudly stand behind EVERYTHING we sell, and Chatbot Agency Course is no exception. We're confident if you attend the class, spend the time to watch the tutorial videos and join the live calls (or watch the recordings), you will be able to build chat bots yourself and keep this valuable skill for life. When you join The Chatbot Agency Course, I'm personally invested in your success.
--Carliff Rizal Carleel
Q: What's the investment to join Bot Academy?
Your investment for Chatbot Agency Course will be RM2,000.
That's a fantastic value, as so many of the Chatbot Agency Course students pay for the entire course from just one client!
In fact, they often pay for the course over-and-over from just one client!
Freelancers are charging a minimum of $1,000 for the setup fee alone, and then there are the ongoing monthly maintenance fees.
Now if you're thinking, “But Carliff, I don't want to build bots for clients. Is this course still right for me?”
Well, take whatever your annual revenue is from email marketing and multiply it by six. Because with Messenger campaigns, we've seen that you can get six times the open rates you're getting in email. As long as your conversion rate stays the same (and I bet we can even get it higher with bots), you could multiply your revenue significantly.
Low End - Charging RM1000 Setup Fee
Selling only 4 bots a month
Your revenue would be RM4000 Per Month
Mid-Priced - Charging RM2500 Setup Fee
Selling only 4 bots a month
Your revenue would be RM10,000 Per Month
Mid-Priced - Charging RM5000 Setup Fee
Selling only 4 bots a month
Your revenue would be RM20,000 Per Month
Just, take whatever your annual revenue is from email marketing and multiply it by six
90% Open Rate with Chatbots
vs 15% with email
50% Click Through Rate with Chatbots
vs 1% with email
Make 6X more Revenue using Chatbot Marketing
compared to email marketing
The Possibilities are Endless
That's the potential with bot campaigns.
So...that's the ROI you can make through Chatbot Agency Course.
And then you're also getting a bonus package (total value of RM5,100+) that includes:
And yet even with those bonuses and the revenue you'll make from building bots... You won't pay even RM5,000 for Chatbot Agency Course...
In fact, right now, Chatbot Agency Course is open for enrollment for just RM2,000.
Land just one client, and you'll make your money back. Every client you get thereafter is straight ROI. And remember, there's a 14-day guarantee, so you can try it out risk-free.
But this price will change as we collect even more testimonials and student results. This is the very best price I ever plan to offer for Chatbot Agency Course.
(And yep, there's a payment plan. Just click the button below for the details...)
When I was 27 yrs old, I owned a company in KL. I remember that time we had over 100 people in our team making over 5 Million in sales a month!
I invited an old-school direct mail marketer to the office one day. We wanted to know how he wrote copy back then...to see what we could learn from him and apply to email and our phone scripts.
I'll never forget what he said when he came into our office and spoke about our sales numbers...
“Wow? Email built all this?"
Later on he admitted, "I missed email.”
He was SO good at direct mail marketing. He knew how to target, how to use gimmicks like scratch off offers, and how to make a whole lot of money at it.
“We got lazy and weren't paying attention to email,” he said. “So now I want to see what you younger guys are doing with email.”
By then it was too late, though. We were too big for him to catch up to, with 20+ million email subscribers. He was too far behind.
After the guy left, I remember my partner saying, “That was a splash of cold water. We could be that guy one day.”
No way. I'll never be that guy.
And that's why I'm talking about marketing with Messenger today.
People under 30 aren't doing email as much. They're on messaging apps.
This is what's next, and if you ignore it, if you wait until the market is flooded the same way our inboxes are getting flooded with email...
...then you just might end up like the direct marketing guy. A dinosaur. Extinct.
Don't be that guy. Let's get in front of this movement before anyone else.
Carliff Rizal Carleel
Narrative is a Malaysian-based Chatbot Agency specializing in building Ai-powered chatbots for businesses and public figures on the Facebook Messenger platform.
When addressing financial matters in any of our websites, videos, newsletters, programs or other content, we've taken every effort to ensure we accurately represent our programs and their ability to grow your business and improve your life. However, by purchasing this Program you accept and agree that you are fully responsible for your progress and results from your participation. By Purchasing this Program you accept, agree and understand that we offer no representations, warranties or guarantees verbally or in writing regarding your earnings, business profit, marketing performance, audience growth or results of any kind. By purchasing this Program you understand because of the nature of the program and extent, any testimonials or endorsements by our customers or audience represented on our programs, websites, content, landing pages, sales pages or offerings have not been scientifically evaluated by us and the results experienced by individual may significantly vary (Results listed are not typical). Any statements or outlined on our websites, programs, content and offerings are simply our opinion and thus are not guarantees or promises of actual performance. We offer no professional legal, medical, psychological or financial advice and your participation in this program is voluntary.
Terms of Service Chatbot Malaysia is a product of Narrative Consulting PLT. The following terms of service provide throughout information of the dynamic of work between Narrative Consulting PLT (“YesHello”, “Chatbot Malaysia”, “we”, “us”, or “our”) and the client (“you” or the “Client”). The terms indicated herein shall be legally binding for both parties. The specifics of the Services, such as number of conversation steps, price and delivery time are the ones detailed in the confirmation sent to you via email upon completion of the purchase process (the “Purchase Confirmation”). 1- Scope of Services For the provision of our Services our team will work with a finished, editable Conversation Flow provided by you, which shall be in English and on either Draw.io, Diagrams.net, or Google Docs formats. The deliverable is an chatbot version of the procedural flow of dialogue you provided, in accordance with your objectives, instructions, style preferences, branding requirements and any project assets you submit to our team. Our Services do not include: Modification, abbreviation, edition or proof reading of the content. The information on each dialogue bubble will remain the same on the chatbot version. Production of videos. Design of infographics or custom images. Creation of logos or any other corporate identity material. Production or purchase of photographic assets (stock photos or any other photos for specific industries). We work with open image libraries and use them to provide imagery that represents the look and feel designed for each bot, these photos are for illustrative purposes only. You can keep our suggested images or update them later to include your own photos. Alternatively, you can share your photos with our team along with the rest of the project’s assets, before the delivery of the first draft (Stage 5 Revisions) and our team will use them for the design process. Requests for specific photos are not part of our services. 2- Process Once you agree to these terms of service and complete the purchase process you will receive a Purchase Confirmation detailing the Services to be provided by us and a copy of this terms of service for future reference. During the purchase process you will be required to upload a finished and editable Conversation Flow for our team to build the chatbot as well as the corresponding Project Assets (as defined in section III). Once you have completed the purchase process, our Services will be provided as follows: Step 1. Briefing call: You will hold a briefing call with our team, to tell us about your objectives and style preferences. In the briefing call our team will show you how to design a Conversation Flow indicate if any additional Project Assets are required for the chatbot building process. Step 2. Uploading of additional Project Assets: You will upload any Project Assets not included during the purchase process and required for our team to build the chatbot in accordance with your needs. Step 3. Follow-up call: If deemed necessary, at the sole discretion of the developer in charge of your chatbot, he/she will be in touch for a follow-up call to clarify any doubts the tech team may have related to the chatbot needs or project assets. Step 4. Chatbot Building process: Your chatbot gets built and a first draft will be delivered to you in video format. Step 5. Revisions: You can provide your feedback on the first draft and our team will send you a final version with the required tweaks. Step 6. Testing: In this phase, we rerun conversational flows and business scenarios through various test cases to achieve desired bot performance. Step 7. Deployment: The bot is deployed on the company’s WhatsApp and Messenger channels and is ready to interact with customers in the real world. Step 8. Monitor and Optimize: Once published, for the following 7 days, the bot performance is monitored by by our team to fix breakage points. The steps indicated above will be subject to the terms and conditions established herein. 3- Project Assets In addition to the finished and editable Conversation Flow, you shall provide our team with any information, specifications, images, logos, corporate identity material and any other project assets that you want to be taken into consideration for the chatbot building process (the “Project Assets”). Our team will build your chatbot based on the uploaded material and any details given by you on our briefing call. All Project Assets not uploaded during the purchase process must be submitted during the following twenty-four (24) hours to the briefing call and our design team will not consider any materials provided afterwards. Any additional assets required by our design team will be requested after we start working on the chatbot, upon the team’s discretional criteria. If you have any specific instructions on your chatbot's design, please include such instructions as detailed as possible at the time the Project Assets are uploaded so our team can build your chatbot in accordance to your needs. Any specifications not indicated at the time the Project Assets are uploaded or during our briefing call, as well as any ambiguous instructions will not be taken into consideration by our tech team. You will be the sole responsible for providing our team with all the information, documentation, materials or assets required for building your chatbot. Our team will not make any changes to your chatbot (either the first draft or the final version) to adjust or include any information, documentation, materials or assets you failed to provide in due time. 4- Proprietary Rights You hereby warrant that: (i) you own all rights, titles, and interest in, or have full right and authority to permit the use of the project assets submitted for the provision of our Services; (ii) the use of this Project Assets does not infringe the rights of any third party; and (iii) you are in compliance and will remain in compliance with any licensing agreement in relation to any of the Project Assets. You shall indemnify and hold harmless Chatbot Malaysia from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand or action by a third party alleging intellectual property rights infringement on the Project Assets provided by you and included in the presentation. For the sole purpose of providing the Services, you hereby grant Chatbot Malaysia a non-exclusive, non-transferable license to use the Project Assets solely in connection with the chatbot. 5- Fees The Purchase Confirmation indicates the number of conversation steps you have purchased and the corresponding price. Our team will only work on the amount of conversation steps stated on the Purchase Confirmation. If more conversation steps are uploaded the team will pause the chatbot building process and reach out to you on the following two (2) business days to confirm if you wish the additional conversation steps to be built and sent a quotation for said conversation steps. If our team does not receive confirmation on the purchase of additional conversation steps, during the following two (2) business days of reaching out for confirmation, the team will continue to work on the chatbot and ignore the conversation steps that go pass the purchased number. If you wish to have more conversation steps built after the purchase has been made, you can also contact our Customer Support team and they will instruct you on how to purchase additional credit. The uploading or purchasing of additional conversation steps will cause delays to the delivery times established in the following section. 6- Revisions and Deliverables The delivery time will depend on the purchased Services detailed in the Purchase Confirmation and you will be allowed one (1) revision after the initial draft has been sent. Our delivery times go as follows: Chatbot Building – Standard: six (6) business days delivery for the first draft. One (1) revision with up to three (3) days delivery. Monday to Friday, 9:00 a.m. to 5:00 p.m. Malaysia Time. If all Project Assets are submitted during the purchase process, the delivery time for the first draft starts running after the briefing call held with our team. If additional Project Assets are uploaded during the twenty-four (24) hours following the briefing call, the delivery time starts running at the time you receive the upload confirmation of your files containing the additional Project Assets. Any failure by the Client to provide such additional Project Assets during the indicated period will cause delays in the delivery time. The revision time delivery begins after you share the complete feedback with our team. The complexity and extent of the requested changes could affect the delivery time of the revisions, our team will inform you if that is the case. The chatbot needs are defined by the details filled in the upload form after purchase, the Project Assets you have provided and our briefing call. Once you receive the first version we can work on dialogue changes, minor flow adjustments, image selection and other related tweaks. Revisions do not include the incorporation of any new ideas or major flow adjustments. The Client’s point of contact (as established in section XII.) will be in charge of requesting any changes and approving the project deliverables. If the point of contact is changed by the Client during the Project, the new contact point will only be allowed to request the changes detailed above. Chatbot Malaysia shall not be responsible for any creative differences between the Client’s team and therefore will have no obligation to adjust or make changes to the project deliverables due to the Client changing its point of contact. After the first chatbot version is sent, you will have up to 2 weeks to respond with feedback, once that time has passed the project will be placed on hold, will no longer be available for any future revisions and will be considered as accepted by you. As part of the Services, the team will create in the YesHello platform Custom Fields in the 'Settings' module, surveys in the 'Surveys' module, upload files into the 'Files' module, create automations in the 'Automations' module, send team member invitation emails, connect the agreed upon channels (ie. WhatsApp, Messenger, Web chat, Telegram, etc.), connect WhatsApp API to one WhatsApp number. Once the final draft is delivered the project is labeled as completed and no new edits are available under that request. Chatbot purchases will only be delivered on a valid YesHello account as YesHello chatbots. Our team will identify the deadlines indicated by you at the time of purchase and work to ensure that the deliverables are submitted on time. Any failure by you to provide all the necessary Project Assets will affect the date by which any potential files will be delivered. 7- Our Team's Schedule Our working hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Malaysia Time. If the purchase is made outside of our office hours the time starts running the next business day at 9:00am Malaysia Time. However, our team needs to have all the chatbot assets in order to begin, if after filling the upload form you still need to share extra files with us the delivery time will start once our tech team receive said files. This delivery time is for the first draft of the chatbot build, not for the final version. The delivery of the final version will be as detailed in the previous section. Our Services include email and messaging communications only, no design calls are scheduled as part of the Services, except for the briefing call and the follow-up call (the follow-up call will be schedule only if our team considers it necessary to clarify any doubts). If at a later point any other means of communication are deemed necessary by our team, booking them will depend on the team’s availability and will be scheduled on a case by case basis. 8- Non-Disclosure of Information All information, documentation and other Project Assets provided by the Client to Chatbot Malaysia shall be considered as confidential information, included but not limited to: concepts, diagrams, drawings, data base, spreadsheets, contracts, know-how, investment plans, marketing plans, sales plans, business plans, marketing strategies, trade secrets, and any other technical, accounting, legal and/or commercial information. Therefore, Chatbot Malaysia commits to maintain under strict confidentiality and in consequence not reveal, trade or disclose, in whole or in part, the confidential information provided by the Client. 9- Service Cancellation, Issuing of Refunds and Indemnification The Services can be cancelled at any time prior to the moment our team starts working on your chatbot. That means you can request the cancellation of the Services after first receiving the Purchase Confirmation via email and before submitting this document. If the cancellation of Services happens at this moment, we can issue a partial refund of your purchase, the amount of the partial refund will be determined at our sole discretion based on the time incurred by our team in your project. If the cancellation of the Services happens at any time after the indicated moment and our team has started to work on your chatbot, no refunds will be issued under any circumstances. Furthermore, you acknowledge that our Services are provided in accordance to your objectives, instructions, style preferences, branding requirements and any Project Assets you have provided in due time and that you rely on our team’s expertise for building your chatbot, therefore, no refunds will be issued due to creative differences that may arise between the Client and Chatbot Malaysia. Furthermore, Chatbot Malaysia will have no obligation to indemnify the Client if the deliverable does not meet the Client’s expectations. 10- Relationship between the Client and YesHello and No Exclusivity The provision of Services pursuant to these terms of service does not create any agency, partnership, employment or joint venture relationship between you and us. Furthermore, the provision of our Services does not create an exclusive relationship between you and us. Therefore, we are entitled to offer and provide our Services to other clients, without limitation. 11- Force Majeure We will not be liable for any delay in our delivery times due to causes beyond our reasonable control, including but not limited to acts of war, acts of God, earthquake, flood, embargo, riot, sabotage, labor shortage or dispute, governmental acts or acts of third parties. 12- Point of Contact During the purchase process you will be required to appoint a point of contact for the project. All communications between Chatbot Malaysia and the Client will be managed directly with the contact point through the email address provided by you during the purchase process. If, for any reason, the Client requires to change its point of contact, it should notify Chatbot Malaysia indicating who will be the new point of contact and his/her email address. 13- Governing Law All matters relating to these terms of service and the provision of our Services and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Malaysia without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these terms of service or our Services shall be instituted exclusively in the federal courts of Malaysia or the courts of the State of Wilayah Persekutuan, Kuala Lumpur. By accepting the terms and conditions detailed in this document, you waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.